Co-Managed IT Services

The need for effective managed IT services is increasing by the day, as small and medium-sized enterprises seek seamless IT solutions..

Changing the way you use internal information technology

We're here to handle your business around-the-clock. IT services must be intended to help your organization expand, rather than hinder it. OUVIK being one of the best MSPs in Guatemala assists you in gaining and maintaining a fair competitive technological edge over others. We help to handle the critical technological requirements for your company's growth

Service Desk

Our IT help desk provides level 1 support to your end users and can serve as an escalation point for your internal IT staff (levels 2 and 3).

Infrastructure as a Service (IaaS)

Leverage ongoing operating expenses to free up corporate cash for other purposes. Get hosting and cloud options to reduce data center costs.

Backup and Recovery Services

We provide state-of-the-art backup and recovery solutions to help your organization in the event of a catastrophic disruption or catastrophe, giving you peace of mind.

Network Operations Center (NOC)

We ensure round-the-clock monitoring of your key data infrastructure and network management system. Our services also provide customized incident response strategies.

Asset and Patch Management

We validate a seamless management process for software assets such as patches, programs and operating systems on both the server and the client.

Security Surveillance

End-to-end protection solutions, such as vulnerability management, security information event monitoring (SIEM) and more, are used to protect the IT environment.

Address

7 AVENIDA NORTE Casa 74-A, Zona O, ANTIGUA GUATEMALA, SACATEPEQUEZ

OUVIK PRIVACY POLICY

Last updated March 1st, 2023.

OUVIK values the privacy of its customers. This privacy policy explains our basic practices and policy for implementing the principles, such as the types of information we collect, how we use it, the notice about our use that impacted individuals receive, their choices regarding our use, and their opportunity to amend that information.

OUVIK collects information from the general public via the OUVIK website. This data may comprise information submitted willingly by an individual who wishes to learn more about OUVIK's data or services. This data shows who has visited the OUVIK website and which pages they have visited. Personal information may or may not be included in the latter type of data. This data is used for marketing and sales reasons by OUVIK and is not shared with third parties for any reason other than to assist OUVIK in its marketing and sales activities.

This information is not sold to third parties by OUVIK. Third parties who receive such data are obligated to use the data exclusively for the indicated purpose and to keep the data secret.

AGE OF CONSENT

By using this site, you represent that you are of legal age in your state or province of residence and that you have given us permission to use the information acquired.

CHOICE

Users who have supplied information to OUVIK via the website may contact OUVIK by sending an email to OUVIK to have their names and data deleted from OUVIK's sales and marketing databases.

OUVIK complies with current law, which requires that all marketing communications contain a method for recipients to opt-out of receiving them. Users whose personal information has been obtained by OUVIK customers may opt out of OUVIK's usage of their information by contacting the OUVIK customer who supplied the information.

OUVIK presently does not gather any sensitive personal information. If OUVIK obtains sensitive personal information, OUVIK will treat and identify the sensitive personal information in the same way as the individual would.

USE OF COOKIES

Advertising cookies will be stored on your computer as you explore the OUVIK website so that we can identify what you are interested in. Google AdWords, our display advertising partner, will enable us to offer you with adverts that will redirect you to other sites based on your previous engagement with OUVIK.

Our partners' approaches do not collect personal information such as name, email address, address, or phone number. You can opt out of the usage of AdWords and targeted advertising from our partners by visiting this page.

Customers' data acquired in connection with OUVIK services may be transferred to:

  • Government agencies
  • Service providers

 

DATA SECURITY

OUVIK shall take reasonable precautions to safeguard data against loss, misuse, unauthorized access, disclosure, modification, and destruction.                                                                                                                   

OUVIK has put in place administrative, electronic, and physical safeguards to protect data from loss, misuse, unauthorized access, disclosure, modification, and destruction. OUVIK cannot guarantee the security of information available on the Internet or transferred online, even though the information OUVIK sends and receives is secure because it is based on industry best practices.

DATA INTEGRITY

OUVIK will only process personal information in a manner that is relevant and compatible with the purpose for which it was collected or authorized by the individual. To the extent necessary for such purposes, OUVIK will take reasonable steps to ensure that such personal information is accurate, complete, current and reliable for its intended use.

 

HOW LONG WILL WE KEEP YOUR INFORMATION?

We will keep your personal information for as long as it is required to facilitate the services we provide to you or as specified in the purposes outlined in this privacy statement.

CHANGES TO THIS PRIVACY POLICY

We retain the right to change this privacy statement at any moment, so please check it periodically.

Modifications and clarifications will take effect soon once they are posted on the website. If we make major changes to this policy, we will notify you here that it has been amended, so you are aware of what information we collect, how and under what circumstances, if any, we use and/or disclose it.

USER COMPLAINTS AND INQUIRIES

If you are unhappy with our use of your personal information or have any concerns regarding this Policy, you may contact us by emailing [email protected]